Nick Brown aka mystical Tech 2 has responded to my rant in typical iPower fashion. Let me dissect his latest response.Hello Scott,
Thank you for contacting us.
Canned response but at least they said "thanks"
I have verified your issue and noticed that our software extensions are broken.
Really?! That's what I told the first guy you moron! I explained to him that it was the same problem that ipower first denied (sound familiar - see my last post) and then fixed in July and several times before.
I have to reinstall the extension.
I know. That's what I told the first guy!
So, could you please take the backup of your Website and get back to us with confirmation?
This is beautiful. When I was on with Tech moron 1 I told him that every time this occurred, the only solution was to reinstall the extensions. He asked me "Do you have a local backup of the site?" to which I said yes. So he says "I'll make a note of this in the log so they don't have to contact you prior to doing the reinstall." *Sound of me banging head on keyboard*
I can then reinstall the extension for the account. If you have any further questions, please update the Support Console.
Sincerely,
Nick (I am a robot following a script - facts be damned) Brown
Technical Specialist (Extraordinaire)
Stay tuned for more of the iPower Sucks saga
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